Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions regarding payments for coaching services offered by Herbalwhmobility. We strive to ensure customer satisfaction while maintaining fair and transparent refund practices. This policy is effective for all services purchased from our Website.

2. Refund Eligibility

2.1 30-Day Refund Request Window

For most coaching programs, you may request a refund within 30 days of purchase or program commencement, subject to the conditions below. Refund eligibility is assessed on a case-by-case basis. Requesting a refund does not guarantee approval. Coaching outcomes are not guaranteed. Contact us at assist@herbalwhmobility.world to submit a request.

2.2 Conditions for Refund Eligibility

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase or program commencement
• Provide clear explanation of your dissatisfaction or reason for requesting refund
• Have engaged reasonably with the coaching services (e.g., attended sessions, reviewed materials)
• Not have violated the Terms of Use or coaching agreement
• Submit refund request through official channels

2.3 Non-Refundable Items

The following items are generally non-refundable:

• Services already substantially provided or consumed
• Downloadable or digital educational materials once accessed
• Group coaching programs after commencement date
• Services where refund requested after 30-day period
• Payments made for services already completed

3. Refund Process

3.1 Requesting a Refund

To request a refund, follow these steps:

1. Contact us at assist@herbalwhmobility.world with "Refund Request" in the subject line
2. Provide your order number, date of purchase, and reason for refund request
3. Include any relevant details about your coaching experience
4. Allow up to 5 business days for acknowledgment of your request

3.2 Refund Review and Processing

Upon receiving your refund request:

• We will review your request to verify eligibility
• We may contact you to discuss concerns or gather additional information
• Approved refunds are typically processed within 10-15 business days
• Refunds are issued to the original payment method used for purchase
• Processing time depends on your financial institution and may take additional 5-10 business days

3.3 Refund Status

Once we process your refund, we'll provide you with confirmation including the transaction number. You can track the refund in your bank account using this reference number.

4. Cancellation Policy

4.1 Cancellation Rights

You have the right to cancel coaching services under the following conditions:

• Before Commencement: Full refund within 30 days of purchase
• After Commencement (Within 7 Days): Full refund less any services provided
• After 7 Days: Prorated refund based on services not yet rendered

4.2 Cancellation Process

To cancel your coaching program:

1. Send cancellation request to assist@herbalwhmobility.world with "Cancellation Request" in subject line
2. Include your name, order number, and reason for cancellation
3. We will confirm receipt within 2 business days
4. Cancellation becomes effective upon written confirmation from us

4.3 Ongoing Program Cancellation

For ongoing coaching programs, you may cancel at any time. Your subscription will cease at the next billing cycle unless you request immediate cancellation. Partial refunds may apply based on the refund policy and contract terms.

5. Partial Refunds

5.1 When Partial Refunds Apply

Partial refunds may be issued when:

• Cancellation occurs after services have been partially provided
• A refund is calculated on a prorated basis for remaining services
• Specific sessions or materials have already been delivered
• Services are cancelled mid-program

5.2 Calculation of Partial Refunds

Partial refunds are calculated based on:

• Total program cost divided by total number of sessions/weeks
• Number of sessions/weeks not yet provided
• Any applicable administrative fees (typically 5-10% of refund amount)
• Actual cost of services already delivered

6. Payment Methods and Terms

6.1 Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Bank transfers
• Digital payment services as available

6.2 Payment Terms

Payment terms are determined at the time of purchase and specified in your coaching agreement. Standard terms include:

• Full payment due at time of purchase for one-time programs
• Initial payment plus installment schedules for extended programs
• Automatic recurring billing for subscription-based coaching

6.3 Billing Disputes

If you notice a billing error or unauthorized charge:

1. Contact us immediately at assist@herbalwhmobility.world
2. Provide details of the discrepancy or unauthorized charge
3. We will investigate and respond within 5-10 business days
4. Billing errors will be corrected promptly

7. Refunds Due to Service Issues

7.1 Service Failure or Non-Performance

If we fail to deliver contracted coaching services or services are significantly below the described standard, you may be eligible for a full or partial refund depending on circumstances.

7.2 Circumstances Covered

• Coach cancels coaching without reasonable notice
• Services are not delivered as promised
• Technical issues prevent service access for extended periods
• Services are materially different from what was described

7.3 Claims and Resolution

For service issues:

1. Notify us in writing with specific details within 14 days of issue
2. Allow reasonable time for us to remedy the situation (typically 5-7 days)
3. If not resolved, we will process appropriate refund or credit

8. No-Show and Cancellation Fees

8.1 Scheduled Session Cancellations

Coaching sessions must be cancelled with appropriate notice:

• Cancellation with 48+ hours notice: No fee
• Cancellation with 24-48 hours notice: 25% of session fee may apply
• Cancellation with less than 24 hours notice: 50% of session fee may apply
• No-show (without cancellation): Full session fee applies

8.2 Exceptions

Fees may be waived for:

• Emergencies or genuine unforeseen circumstances
• Technical issues beyond the client's control
• Coach-initiated cancellations

9. Expiration of Services and Credits

9.1 Service Validity

Coaching packages are valid for a specific period from the date of purchase (typically 6-12 months). Services not utilized within this period may expire, though we may negotiate extensions on case-by-case basis.

9.2 Credit Transfers

Unused credits or sessions typically cannot be transferred to other individuals. Credit transfers must be approved in writing and are subject to administrative fees.

10. Special Circumstances

10.1 Force Majeure

In cases of extraordinary events beyond our control (natural disasters, pandemics, government actions), we will work with clients to:

• Reschedule services when feasible
• Offer service credits or prorated refunds
• Provide alternative service delivery methods

10.2 Illness or Emergency

If significant illness or emergency affects your ability to continue coaching:

• Contact us to discuss options
• Services may be postponed or modified
• Prorated refunds may be available with documentation

11. Third-Party Dispute Resolution

If you believe a refund claim has been wrongfully denied, you may pursue dispute resolution through:

• Credit card issuer chargeback process (for credit card purchases)
• Bank dispute procedures (for bank transfers)
• Consumer protection authorities
• Legal remedies available under Norwegian law

12. Policy Changes

We reserve the right to modify this Refund Policy. Changes will be posted on this page with an updated "Last Updated" date. Significant changes may be communicated via email. Your continued use of our services constitutes acceptance of the updated policy.

13. General Terms

13.1 Compliance with Applicable Laws

This Refund Policy complies with Norwegian consumer protection laws, European Union regulations, and applicable international consumer protection standards. Where policy terms conflict with mandatory consumer protection laws, applicable law prevails.

13.2 Disclaimer

This policy covers coaching services only. Services provided are educational and informational in nature. For medical concerns, consult qualified healthcare professionals. We do not guarantee specific results or outcomes from coaching services.

14. Contact Information

For questions about refunds, cancellations, or this policy, please contact us: